Refund Policy

At Nexus Leads LLC, we are committed to delivering high-quality digital solutions and ensuring client satisfaction. This Refund Policy outlines the terms under which refunds may be requested for our services.

By purchasing our services, you acknowledge that you have read, understood, and agreed to this Refund Policy.

1. Overview

Nexus Leads LLC provides professional digital services, including but not limited to:

  • Website Design & Development
  • Custom Software Development
  • Mobile Application Development
  • AI & Automation Solutions
  • UI/UX Design
  • Digital Marketing
  • SEO Services
  • IT Consulting
  • Website Maintenance & Support

Due to the customized nature of our services, refunds are subject to the conditions outlined below.

2. Project Deposits

A deposit or upfront payment is required before work begins.

  • Deposits secure project scheduling and resource allocation.
  • All project deposits are non-refundable once the project has commenced.

3. Refund Eligibility

A refund may be considered only if:

  • Work has not yet started.
  • Duplicate payments were made.
  • A billing error occurred.
  • Nexus Leads LLC is unable to deliver the agreed service due to internal reasons.

Each refund request is reviewed individually.

4. Non-Refundable Services

The following services are non-refundable once work has begun:

  • Custom Software Development
  • Website Design & Development
  • Mobile App Development
  • UI/UX Design
  • Branding & Graphic Design
  • AI Development
  • API Integrations
  • Database Development
  • Cloud Configuration
  • SEO Campaigns
  • Digital Marketing Campaigns
  • Consulting Services
  • Domain Registration
  • Web Hosting
  • Third-party Software Licenses
  • Maintenance Plans already delivered

5. Milestone-Based Projects

Projects completed in stages are billed according to approved milestones.

Payments made for completed milestones are non-refundable, regardless of future project status.

6. Client Cancellation

If the client chooses to cancel a project:

  • Work completed up to the cancellation date will be billed.
  • Any unpaid completed work must be paid before project files are released.
  • Remaining unused balance, if applicable, may be refunded at our discretion.

7. Project Delays

If a project is delayed because the client fails to provide:

  • Required information
  • Feedback
  • Content
  • Images
  • Access credentials
  • Approvals

No refund will be issued for delays caused by the client.

8. Revisions

Our goal is client satisfaction.

Most projects include revisions as defined in the project agreement.

Refunds will not be granted because a client requests additional revisions beyond the agreed scope.

9. Subscription Services

For recurring services such as:

  • Website Maintenance
  • Hosting
  • Technical Support
  • SEO Retainers
  • Digital Marketing Retainers

Clients may cancel future renewals at any time.

However:

  • Payments already processed are non-refundable.
  • Services remain active until the current billing period ends.

10. Third-Party Costs

Refunds do not apply to third-party expenses, including:

  • Domain registrations
  • Hosting services
  • SSL certificates
  • Paid plugins
  • Premium themes
  • Software licenses
  • Cloud service fees
  • Advertising budgets (Google Ads, Meta Ads, etc.)

These charges are governed by the respective third-party providers.

11. Chargebacks

If a client initiates a chargeback without first contacting Nexus Leads LLC:

  • We reserve the right to suspend all services.
  • Access to project files, hosting, or support may be restricted during the investigation.
  • We may provide documentation demonstrating the work performed to the payment provider.

We encourage clients to contact us first so we can resolve any concerns promptly.

12. Refund Processing

Approved refunds will typically be processed within 7–14 business days.

Refunds will be issued using the original payment method whenever possible.

Processing times may vary depending on your bank or payment provider.

13. Service Satisfaction

If you are dissatisfied with our services, please contact us before requesting a refund.

We are committed to resolving concerns through:

  • Project revisions
  • Technical support
  • Additional consultation
  • Alternative solutions where appropriate

14. Limitation of Refunds

Under no circumstances shall Nexus Leads LLC be liable for indirect or consequential losses, including:

  • Lost profits
  • Business interruption
  • Loss of data
  • Missed opportunities
  • Third-party damages

Our maximum liability shall not exceed the amount paid by the client for the specific service in question.

15. Changes to This Refund Policy

We reserve the right to update or modify this Refund Policy at any time.

Any changes will be posted on this page with an updated Effective Date.

16. Contact Us

If you have any questions regarding this Refund Policy or wish to request a refund, please contact us:

Nexus Leads LLC

Email: contact@nexusleadsllc.com

Office: 30 N Gould St Ste R, Sheridan, WY 82801

Phone: +1 (123) 456-7890

Website: https://www.nexusleadsllc.com